The mobile phone application Traveler Rights GR of E.E.K.E. is a free useful tool for Greek and foreign tourists in Greece:
It is available from the Appstore (iOS) and Playstore (android) and includes:
- Α full list of contact details of all necessary tourist services such as airports, ports, embassies, etc.
- Information concerning the rights of the traveler-consumer
- Τhe possibility of direct complaint in case of any problem
Make your trip easier by using The Mobile app “Traveler Rights GR”
Traveler Rights…app to you!
The mobile app “Traveler Rights GR” received 2 Gold awards at the Mobile Excellence Awards 2018 in the category Mobile Applications for Retail and Consumers: mobile service for consumers and at the Tourism Awards 2019, in the category Technology enhanced Experience
FAQ
What is the Traveler Rights GR app?
The application Traveler Rights GR of the Hellenic Republic is a useful tool for Greek and foreign tourists in Greece. It presents in a simple and understandable way the most important rights of travellers, provides access to useful telephone contacts and offers direct communication and support.
Why should I get the Traveler Rights GR mobile application?
- Makes travelling to Greece an easy task
- Provides simple and understandable information on the rights of the consumer traveller
- Enables immediate support in case any problem occurs
- It includes a list of contact details of tourist services necessary for the traveller, such as airports, ports, embassies, etc.
What information do I receive through the app?
The app provides useful information on the rights of travellers – consumers during their transportation in the country (airplane-ship-train-bus) and during their stay (hotel accommodation-food-shopping-travel by taxi, etc.) as well as useful information and advice. You will also find a list of useful telephone numbers (airports, ports, embassies, etc.). At the same time it includes many other useful functions.
What other features does the app provide?
Traveler Rights GR offers not only complete and understandable information for travelers about their rights and a list of useful phone numbers, but also other important functions for the traveler. Specifically, through the app travelers can send an immediate S.O.S. message with simultaneous sending of their location coordinates, in case they are in danger, they can submit a query or complaint in case they have not been able to solve a problem on their own and become a member of the Union of Employed Consumers of Greece
Which Smartphone devices are supported by the App?
The app is supported by Android and IOS devices
How can I download the Traveler Rights GR App?
If you have an Android Smartphone you can download it from the Play Store and if you have an iPhone from the App Store by simply searching for “Traveler Rights GR”
What phone numbers can I get?
In the app, you will find telephone numbers of tourist services (airports, bus stations, bus stations, ports, train stations, embassies, tourist police, emergency numbers) that you can call automatically.In addition to the telephone numbers, there are other details such as addresses, websites and e-mails.
Is there a cost to acquire the Traveler Rights GR App?
No. The Traveler Rights GR App is installed free of charge.
What is the detailed information I can search for in the app?
Through the app you can find out your rights when travelling in the country (airplane-ship-train-bus) and during your stay (hotel accommodation-food-shopping-taxi etc.) as well as useful information and advice. You will also find a list of useful telephone numbers.
How many languages is it designed in?
The app is designed in two languages, Greek and English
Is the information readily perceived by every consumer?
The rights under the legislation are presented in a simple and understandable way so that the knowledge is accessible to any interested user.
Do I need to be connected to the Internet to use the app?
The information in the app is accessible even when you’re offline. However, some functions, such as sending a query or SOS message, require your device to be connected to the Internet.
If I have a problem with a supplier - a company, can you help me?
One of the most important functions of the app is direct contact with us. In case you do not manage to find a solution to a problem you are facing, you can navigate to the “Complaints” function and contact us by filling in the special form where you can describe your problem. We will contact you in a very short time.
Is there a cost for sending a complaint?
There is no cost for sending a query and answering it. However, in case your complaint needs further investigation, management by the Hellenic Consumer Employees’ Association and forwarding to the competent bodies, you should register as a member and pay your symbolic monthly fee.
Why I should become a member of the Union of Greek Consumer Employees
The members of the Union of Consumer Workers of Greece:
- They are informed about their rights and obligations as consumers
- They are informed of any developments in consumer issues
- They have legal support in settling their debts with the Banks
- File reports and complaints about any misleading and abusive practices by suppliers
- They turn to the EEKE to solve problems they face in their daily transactions
Is there a financial burden in applying for membership?
Yes. The registration of a new member or the renewal of a subscription is determined as follows:
- New member registration : three euros (3,00€)
- Monthly membership fee: one euro (1,00€)
- Total annual membership fee for new members: fifteen euros (15,00€)
- Total annual subscription renewal : twelve euros (12,00€)
How can I pay my subscription?
The registration or subscription can be deposited in the following account:
NATIONAL BANK
- REFERENCE NUMBER: GR240 110 110 118 00000 118 296 038 90
- SWITCH CODE: ETHNGRAA
ATTENTION! In case you choose to deposit to a bank account, please send us the proof of deposit so that we can issue and send you the relevant receipt.
If I apply for membership and then change my mind, can I unsubscribe?
Yes. You can unsubscribe at any time, by sending a request for unsubscription from an ECCU member.
What is the SOS message and how does it work?
The application allows you to send an immediate S.O.S. message, with simultaneous sending of your location coordinates, in case you are in danger or in an emergency situation. A standard message is already available, for fast sending and time saving. In order for the recipient to receive your coordinates, activate the mobile data and location service
Can I feel secure about the personal data I enter in order to register as a member or to make a complaint?
The Consumers’ Union processes your personal data only to the extent necessary for your convenience and for the proper management of complaints (keeping a record of members and a record of complaints, contacting members when necessary), in compliance with the relevant legislation and respecting the principle of protection of personality and privacy. Not transferring your personal data to third parties without your consent. Before forwarding complaints to third-party recipients, it makes your written authorisation a condition