Cancellation

In case of flight cancellation, you are entitled to the following options:

  • reimbursement of the cost of the ticket, within 7 days, for that part of the flight not made, and for the part of the flight that already took place, but the flight is no longer serving any purpose in relation to your original plan, or a return flight to the first point of departure, as early as possible.
  • your transportation to the final destination, with the earliest possible flight, under comparable transport conditions;
  • your transportation to the final destination at a later date at your convenience, subject to availability of seats, under comparable transport conditions.

NOTE: If you select one of the 3 above choices, you lose your right to the others.

  • compensation, which ranges from €250 to €600, and in particular:
  1. €250 for all flights up to 1500 km;
  2. €400 for all intra-Community flights of more than 1500 km and for all other flights between 1500 and 3500 km;
  • €600 for all other flights.

NOTE: If the airline offered you an alternative flight with a similar schedule, the compensation may be reduced by 50% if you arrive with a delay of.

  • 2 hours for all flights up to 1500 km;
  • 3 hours for all intra-Community flights of more than 1500 km and for all other flights between 1500 and 3500 km;
  • 4 hours for all other flights.

For the duration of the wait, you are entitled to additional benefits from the airline, such as:

 

  • free meals and refreshments depending on the waiting time;
  • hotel accommodation, when you are obliged to stay for one or more nights or for a period longer than what you have planned;
  • transport between the airport and place of accommodation;
  • phone calls or e-mail messages.

You are not entitled to compensation if you are informed about the cancellation:

  • 2 weeks minimum prior to the scheduled flight date;
  • 1 to 2 weeks prior to the scheduled flight date, and you were offered an alternative flight, leaving 2 hours as a maximum before the scheduled time of departure and arrival 4 hours as a maximum after the scheduled arrival time;
  • less than 7 days prior to the scheduled flight date, and you were offered transportation on another flight, leaving 1 hour as a maximum before the scheduled time of departure and arrival 2 hours as a maximum after the scheduled arrival time.

You are not entitled to compensation if:

The cancellation was due to extraordinary circumstances which could not have been avoided