The carrier is obliged to ensure your safe and comfortable transportation, and this is why it must:

• systematically maintain its vehicles and facilities;
• have all necessary support services and infrastructure;
• preserve health conditions in every possible way.

In case of injury during your bus or coach transportation, you are entitled to compensation in accordance with the applicable national law. In case of death, the right to compensation (including funeral costs) is claimed by the deceased’s dependants.

The maximumamount for compensation shall not be less than EUR 220,000 per passenger.

The carrier must provide reasonable and proportional assistance after an accident to cover your immediate needs, when necessary. Such assistance shall include, where necessary, accommodation, food, clothes, transport and the first aid.