App Traveler Rights EN

 

The Mobile app “Traveler Rights GR” of EEKE is a useful tool, given for free, for Greek and foreign tourists who plan to travel and stay in Greece.

It is available from Appstore (iOS) and Playstore (android) and includes:

  • Α full list of contact details of all necessary tourist services such as airports, ports, embassies, etc.
  • Ιnformation concerning the rights of the traveler-consumer
  • Τhe possibility of direct complaint in case of any problem

Make your trip easier by using The Mobile app “Traveler Rights GR”

Traveler Rights…app to you!

 

App Explain

Download our current Legislation and our Sources from  here.

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FAQ

What is Traveler Rights GR app?

Traveler Rights GR application is a useful tool for Greek and foreign tourists who plan to travel and stay in Greece. It presents the most important traveler rights, provides travelers with a list of useful contacts and offers the possibility of direct communication and support.

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Why obtaining Mobile Application Traveler Rights GR is important?

Mobile application Traveler Rights GR:

  • Make your trip to Greece easier
  • Informs each traveler-consumer with regard to his rights
  • Offers immediate support in case you face any problem
  • Includes a list of contact information of tourist services, such as airports, ports, embassies, etc.
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What information can I find by using Mobile Application Traveler Rights GR?

The app provides useful information on travelers and consumers rights when traveling (airplane-ship-train-bus) and staying in the country (hotel accommodation-catering shops/establishments-purchases-taxi transfers etc.) as well as other useful information and advice. You will also find a list of contacts in order to reach tourist services when needed (airports, ports, embassies, etc.). Except for information you can also find many useful functions.

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What other functions does the app provide?

In addition to necessary information and useful contacts, Traveler Rights GR offers other functions. In particular, you have the possibility to send an S.O.S. message while sending the coordinates, in case you are in danger or emergency.  Moreover you have the possibility to communicate with us by asking a question or submitting a complaint if you cannot find any solution to your problem. A special member form is available to complete if you wish to become member of the Union of Working Consumers of Greece

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Is Mobile Application Traveler Rights GR available in any smart phone device?

The app is supported by Android and iOS devices

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How can I download Traveler Rights GR App?

The app is available in Play Store for Android devices and in App Store for iOS devices by searching for “Traveler Rights GR” affair.

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What kind of contact information are included in Traveler Rights GR App?

You can find contact information (telephone number, address, e- mail address, and website) of necessary tourist services (airports, bus stations, port authorities, train stations, embassies, Tourist Police, emergency telephone numbers) and make calls automatically.

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How much does Traveler Rights GR App cost?

The App can be installed for free.

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What are the details I can look for in Traveler Rights GR App?

The App provides useful information on traveler and consumer rights when traveling (airplane-ship-train-bus) and staying in the country (hotel accommodation-catering shops/establishments- purchases-taxi transfers etc.) as well as other necessary information and advice. You will also find a list of useful contacts in order to reach tourist services when needed (airports, ports, embassies, etc.). Except for information you can also find many useful functions.

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In how many languages is Traveler Rights GR App available ?

The App is available in Greek and English language

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Is it easy for me to understand my rights through Traveler Rights GR App?

Your rights as derived from national and European laws are described in detail

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Do I have to pay in order to file a problem or complaint?

Sending any question to be answered does not incur any cost. However, you should become member of the Union of Working Consumers of Greece and pay your monthly contribution, if you wish for further investigation and proceeding in relative authorities for the resolution of your affair.

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What are the membership benefits?

Becoming member of the Union of Working Consumers of Greece means that you:

  • Have access to information about your rights and obligations as consumers
  • Enjoy up to date information about consumer issues
  • Have legal assistance in settling your bank debts
  • File reports and complaints about any problem you face as a consumer
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Which is the economic expense in order to become a member?

The economic expenses for the enrolment of new members or the renewal of your subscription are:

  • Enrolment of new member: the amount of three (3,00) Euros
  • Monthly membership fee: the amount of one Euro (1,00)
  • Annual subscription for new member: Fifteen (15,00) Euros.
  • Annual renewal of subscription: Twelve (12,00) Euros.
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Can I be unsubscribed , If I change my mind, after applying for membership?

Yes. You can be easily unsubscribed by sending us a special request

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How can I pay my subscription?

Subscription can be submitted to the following account:

National Bank of Greece

IBAN: GR240 110 118 00000 118 296 038 90

SWITCH CODE: ETHNGRA

Please send us the deposit slip in order to issue and send you receipt.

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Are my personal data protected?

The Union of Working Consumers of Greece processes your personal data only to the extent necessary to provide its services (maintain members record and complaints record, contacting members when necessary), according to the existing European and national laws. We do not transfer your personal data to third parties without your own consent. Your written and signed authorization is always required, when is necessary to convey your complaints to relative authorities.

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Is Internet connection necessary in order to use Traveler Rights GR App?

All the information is also accessible when you are offline. However, some functions such as sending an SOS message or filing a complaint, require Internet connection.

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What kind of support can I have through Traveler Rights GR App ?

If you need help, you can contact us directly by completing a special form where you can describe your problem. Navigate in function “Complaints” to find this form. We will contact you as soon as possible.

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What is the SOS message and how does it work?

In case of emergency or danger you can send an SOS message while sending your location coordinates. There is already a standard message for immediate sending. Internet connection and location service activation is necessary

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